FAQs – Fiber Motel
 

FAQs

Frequently Asked Questions
1WHAT CAN WE MAKE?
From pieces to hang on your wall to sculptures, we can do them all..... as long as it's made from fiber.*
2WHAT IS IT MADE OF?
Short answer : Fiber. Long answer, well it's a lot. Our main materials are cotton ropes and yarn. Though we do incorporate textiles and fabrics to our pieces. When the piece calls for it, we are able to include accessories from wooden beads, brass pipes to even something as random as hay. Yes, the kind of hay that farm animals eat.
3CAN I CUSTOMIZE?
YES. PLEASE. There's nothing more we enjoy than doing something we've never done before. We love a good challenge, and so far there hasn't been one that we can't conquer. So please do customize, go crazy with your requests!
4PRICING
This is by far our SFAQ (SUPER Frequently Asked Question). We take into account a lot of factors before we give you a quote, especially if the design is something we've never made before. These factors include size, materials, pattern and technique difficulty. We recommend you giving us as many references as you can and being as specific as possible so we can give you an accurate quote.
5HOW LONG DOES IT TAKE TO MAKE?
This is one question where we can't give you a straight answer. It can take us from a couple of hours to a couple of weeks. Depending on the size, model and our schedule we can't really give you a definite time.
6RETAIL AND WHOLESALE
At this time, do to certain changes in our company objectives, our past retail products such as smaller items like plant hangers and yoga straps - are no longer for sale. We are also no longer selling the materials we use. But don't fret, there are SO MANY stores that are selling the materials needed for macrame and weaving. If you're in Indonesia - Tokopedia has hundreds of sellers. If you're abroad, Etsy and Amazon also sells these materials and so much more.
7WORKSHOPS
Due to our current schedule, we are not hosting workshops until 2021.
8HOW TO ORDER?
We recommend you filling out our Inquiry Form and we will get back to you in 72 hours max.
9MAINTENANCE
Our first advice is DON'T SPILL ANYTHING on your piece. Second, regular dusting will keep dust and debris from sticking to your piece. This is necessary to help keep the piece from looking dirty and dull. DON'T GET IT WET. Use dry cleaning powder and a hand vacuum if available.
10SHIPPING
We ship for both domestic and worldwide. If you are located in JABODETABEK, you can even pick-up your order at our studio located in Cipete, South Jakarta. For locations outside of JABODETABEK, we ship using JNE. For Worldwide Shipping, depending on where you are, we are able to ship through FedEx, DHL, EMS or Cargo Shipping for larger quantities.

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